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Boiler & Heating Care Plans Policy Terms & Conditions

Last updated on 13 August 2019.
  1. SCOPE OF SERVICE CONTRACT

Your Heat Ltd will provide the level of cover as set out below in respect of the private domestic central heating system.

 

IMPORTANT POINTS

1.1. The cover is not an emergency cover.

1.2. We do not offer cover for evenings, weekends or bank holidays.

1.3. Limited cover between Christmas and New Year.

1.4. For same day call outs, the appointment must be booked before 10am on a working day.

1.5. For new customers only, to activate the care plan one of our engineers would need to service the boiler and inspect the system. Should our engineers deem the boiler/system unsuitable, a service or call out charge will apply.  This applies for customers who haven’t had a boiler installed by Your Heat Ltd

1.6. Consumables, i.e. graphite burner seal, oil nozzles, etc. will be chargeable.

1.7. Parts required at the time of initial visit will be chargeable.

 

  1. DEFINITIONS & SCOPE OF COVER

2.1. FULL SYSTEM CARE PLAN COVER

The central heating boiler including all components within the boiler casing including the appliance isolating valves together with the internal or external circulating pump, thermostatic radiator valves, motorised valves, radiators and central heating pipework, timers/programmers and room/cylinder thermostats. Excluding hot water cylinders and flue systems.

2.2. BOILER AND CONTROLS CARE PLAN COVER

All components within the boiler casing excluding the flue system and includes external controls.

2.3. BOILER SERVICE CARE PLAN COVER

This cover includes a service or safety check on the boiler and does not include the cost of parts and labour. Your Heat Ltd Care Plans Terms & Conditions Page 2 of 6

2.4. LANDLORD COVER PLAN

This cover includes a service or safety check on the boiler and does not include the cost of parts and labour. Your Heat Ltd Care Plans Terms & Conditions Page 2 of 6.  In addition to this, we will also issue a CP12 (Landlord Safety Certificate) annually, up to 2 gas appliances.  Excludes; Gas Fires, speciality cookers.

 

  1. LEVEL OF COVER

3.1. PRIORITY ATTENTION:  Your Heat Ltd will endeavour, subject to workload and labour availability, to call the same day (Monday – Friday, excluding bank holidays, etc.) in response to any breakdown or failure of the central heating system.

3.2. SAFETY CHECK:  At the same time as the annual service visit a Service Engineer will check the safe operation of the appliances specified.

3.3. ANNUAL VISIT:  A Service Engineer will inspect the appliances specified once a year and clean and adjust them as necessary.

3.4. BREAKDOWN FREE LABOUR & PARTS:  No charge will be made in respect of labour or parts and materials used in repairing any reported fault, unless not included under the care plan.

3.5. GUARANTEED SAME DAY CALL OUT:  The office must have received your visit request before 10am on a working day to qualify for the guaranteed same day call out, subject to availability.

 

  1. PERIOD OF SERVICE CONTRACT

4.1. The Service Contract is valid for one year from the date of the service.

4.2. If paying monthly a minimum of 12 monthly payments are required, in any one year.

4.3. If the monthly direct debit is cancelled during the contract period, the outstanding will be invoiced for full payment.

 

  1. PAYMENT & RENEWAL

5.1. Payment for the Service Contract is made by a recurring annual payment or monthly payments. All payments are collected via Direct Debit with GoCardless.

5.2. The renewal date of the Service Contract will be the yearly anniversary of the date the Service Contract was first taken out. Notification of the renewal will be sent in advance.

5.3. Your Heat Ltd, at its discretion, may refuse to offer renewal of any Service Contract.

 

  1. CHANGE OF OWNERSHIP

6.1. If the ownership of the premises in which the appliance(s) covered by this Service Contract changes the new owner shall have the benefit of the Service Contract for the remainder of the period for which the payment has been paid.

6.2. No refund will be made for the unexpired part of any Service Contract. Your Heat Ltd Care Plans Terms & Conditions Page 3 of 5

 

  1. PROVISION OF SPARE PARTS

7.1. Your Heat Ltd may supply and fit adequate replacement parts or components which are not the same as the parts being replaced.

7.2. Your Heat Ltd shall not be held responsible for any delay in the provision of spare parts supplied by suppliers.

 

  1. REPLACEMENT OF CENTRAL HEATING APPLIANCE OR OTHER APPLIANCES

8.1. This Service Contract does not include the replacement of the central heating appliance or other appliance(s) in the event of spare parts or components not being reasonably available or the unreliability of the appliance.

 

  1. CONDITION OF THE CENTRAL HEATING SYSTEM OR OTHER GAS APPLIANCES

9.1. Acceptance of a central heating system or any other appliance(s) or system components onto a Service Contract does not imply that it is installed satisfactorily or to the prevailing standards of Your Heat Ltd. Your Heat Ltd will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness for purpose or condition.

9.2. At the time of the first service visit, Your Heat Ltd reserves the right to cancel the Contract and refund any monies paid for reasons of safety, accessibility for servicing or non-availability of spare parts.

 

  1. USE OF SUB-CONTRACTORS

10.1. Your Heat Ltd reserves the right to use subcontractors to carry out all or any part of the services provided under this Service Contract.

 

  1. LIMITATION OF OBLIGATIONS

11.1. Your Heat Ltd shall not be liable if it is unable to carry out its obligations under the Service Contract due to industrial disputes or force majeure. Your Heat Ltd shall not be liable for the cost of temporary secondary heating, any expenses or temporary accommodation costs.

 

  1. PLAN DEPENDANT

The following are excluded from this Service Contract: Adjustment to time and temperature controls.

12.1. Call outs during the evening, weekends and bank holidays

12.2. The whole flue system or any part of the flue system and its connections/seals

12.3. Oil tanks, oil lines and components on the oil line

12.4. Electrical elements in radiators.

12.5. The gas supply pipe and the size of the pipe. Your Heat Ltd Care Plans Terms & Conditions Page 4 of 5

12.6. A replacement boiler if the existing boiler is beyond economical repair

12.7. Replacing or topping up your system inhibitor unless we’ve removed it

12.8. Plumbing work to hot, cold or wastewater pipes.

12.9. Plumbing items such as showers and taps

12.10. Resetting your controls or replacing the batteries

12.11. Any parts that are designed specifically for underfloor heating

12.12. Supply of curved or designer radiators

12.13. Costs arising from the failure of the appliance or a component under the cover, including damage caused by water leaks.

12.14. The replacement of decorative parts.

12.15. Any defect or adequacy attributable to the original design of the gas central heating system/appliances.